- Full-priced footwear, boots, helmets, and other items may be returned for a 90% refund. There is a 10% restocking fee. Custom orders are ineligible for return.
- In order for an order to be eligible to return, TDR must be alerted within 7 days of receipt of product. No exceptions.
- All items must be returned in their original condition and unworn/unused.
- Refunds will be processed within 2 business days upon receipt of the item.
- Returns are handled on a case-by-case basis. Please send an email to firstname.lastname@example.org for any questions about our return policy for certain items.
Ineligible for Return/Exchange
- Custom boot and helmet orders
- Open and/or used leather care
- Sport Innovations PEMF Products
- Consignment/Sale Items Discounted over 30%
- Orders placed directly through the Kingsley Configurator
- Orders financed through ShopPay and/or Affirm
Eligible for Exchange
- QHP Boots
- Novella Sun Shirts
- IRH Helmets (non-custom)