Return/Exchange Policy

 

Returns

• Due to the unique nature of custom orders, all custom orders are INELIGIBLE for return and exchange.
• In order for an order to be eligible to return, TDR must be alerted within 7 days of receipt of product.  No exceptions.  
• All items must be returned in their original condition and unworn/unused with original tags in tact.
• Customers are responsible for return postage.
• Refunds will be processed within 2 business days upon receipt of the item and reissued to the original payment method. Please allow 3-5 business days for the funds to be redeposited.
• Returns are handled on a case-by-case basis.  Please send an email to thedistinguishedrider@gmail.com for any questions about our return policy for certain items.

Ineligible for Return/Exchange

• Custom boot orders
• Open and/or used leather care
• Consignment/Sale Items Discounted over 30%
• Orders placed directly through the Kingsley Configurator
• Orders financed through ShopPay and/or Affirm

Terms of Return/Exchange

• Customer will be responsible for any shipping expenses associated with exchanges/returns. 
• If an item is received and is packaged incorrectly or appears to be worn/used, there will be a 10% restocking fee.