Return/Exchange Policy


  • Due to the unique nature of custom orders, all custom orders are INELIGIBLE for return.
  • In order for an order to be eligible to return, TDR must be alerted within 7 days of receipt of product.  No exceptions.  
  • All items must be returned in their original condition and unworn/unused.
  • Refunds will be processed within 2 business days upon receipt of the item.
  • Returns are handled on a case-by-case basis.  Please send an email to for any questions about our return policy for certain items.

Ineligible for Return/Exchange

  • Custom boot and helmet orders
  • Open and/or used leather care
  • Consignment/Sale Items Discounted over 30%
  • Orders placed directly through the Kingsley Configurator
  • Orders financed through ShopPay and/or Affirm

Eligible for Exchange

  • QHP Boots
  • The Wide Boot Company Boots (non-custom)
  • Novella Sun Shirts

Terms of Return/Exchange

  • Customer will be responsible for any shipping expenses associated with exchanges/returns.