The Wide Boot Company Returns/Exchanges
Returns
- Custom orders MAY be returned for a 25% restocking fee. There are no exceptions to the restocking fee policy!
- In order for an order to be eligible to return, TDR must be alerted within 7 days of receipt of product. No exceptions.
- All items must be returned in their original condition and unworn/unused.
- Refunds will be processed within 2 business days upon receipt of the item.
- Returns are handled on a case-by-case basis. Please send an email to thedistinguishedrider@gmail.com for any questions about our return policy for certain items.
Eligible for Exchange
- ALL NON-CUSTOM WBC boot orders are eligible for exchange!
- Due to the unique nature of custom orders, all custom orders are INELIGIBLE for exchange.
Terms of Return/Exchange
- The customer will be responsible for any shipping expenses associated with exchanges/returns.