The Wide Boot Company Returns/Exchanges


  • Custom orders MAY be returned for a 25% restocking fee.  There are no exceptions to the restocking fee policy!
  • In order for an order to be eligible to return, TDR must be alerted within 7 days of receipt of product.  No exceptions.  
  • All items must be returned in their original condition and unworn/unused.
  • Refunds will be processed within 2 business days upon receipt of the item.
  • Returns are handled on a case-by-case basis.  Please send an email to for any questions about our return policy for certain items.

Eligible for Exchange

  • ALL NON-CUSTOM WBC boot orders are eligible for exchange!
  • Due to the unique nature of custom orders, all custom orders are INELIGIBLE for exchange.

Terms of Return/Exchange

  • The customer will be responsible for any shipping expenses associated with exchanges/returns.